Beyond application transformation, these are the key solutions which are the foundations of our Clients' digital transformation strategies.
Third Party Token Servers - As a business, the use and storage of a customer's Personally Identifiable Information (PII) is desirable and is sometimes required by law to perform a 100 point identity check. However, if this data is not sufficiently protected, it can lead to significant reputational and financial damage if your systems are compromised. Therefore, you need to "Tokenise" the data, just like Apple and Google do for credit card transactions. Consequently you can easily use the data for business purposes, but if you are hacked; then the data is meaningless garbage to anyone else outside your organisation. The key vendor we work with in this space is: TokenEx.
Unified Communications (UCaaS) - The deployment of internet based telephony dramatically reduces the cost of phone calls and associated infrastructure such as on premise PBX's, frequently you can even re-use exisiting digital handsets. In addition, UCaaS improves the flexibility of business communication by seamlessly integrating one platform for all calls, messaging, video conferencing, webinars, softphones and meeting room activities. The vendors we work with are: Zoom, Go To, RingCentral, 8x8, Mitel, Vonage, TalkDesk & Avaya.
Unified Contact Centre (CCaaS) - Just as internet based telephony (UCaaS) is used for general business communications, these systems allow for additional modules to support call centre applications to improve customer service, help desk services and overall customer experience. This platform offers a unified inbound capability using voice, messaging, or email according to the wishes of the customer. The vendors we work with are: Zoom, Go To, RingCentral, 8x8, Mitel, TalkDesk, Avaya, & NICE.
Backup & Recovery (BUaaS) - The need to manage the backup and retention of emails and important business documents has not disappeared just because cloud applications are being used. Typically cloud based email system such as MS365 have retention periods of 60 days, meaning that if you need to recover an email from an ex-employee, or recover documents that have accidentally being deleted or lost, then you need a cloud based backup service. This may be required to support good business practice, or it may be required by legislation. The vendor we work with is: iLand.
Password Management - Strong passwords are the first line of defence against cyberattacks. Unfortunately, employees often reuse weak passwords, sometimes they will have over 100+ accounts to get their work done. But it can be difficult to memorise a secure password; one that is at over 8 characters long, made up of a unique mix of lower and upper case letters, symbols, and numbers. A password manager makes it easy for employees to create strong, unique passwords including a built-in password generator, plus manage and access their passwords across all their devices and browsers. The key vendor we work with is: LastPass.
Protection from Cyber-Security & Ransomeware Attacks - Cyber attackers have the advantage, they only need to be right one time, therefore you need to outmanoeuvre even the most sophisticated attackers. Armed with unique intelligence and a complete picture of your IT environment, a 24/7 managed SOC (Security Operations Centre) is personally dedicated to protecting your business and shutting down threats with potential to disrupt your business. In addition, to email and end point protection, there is also the availability of integrated cyber liability insurance. The vendors we work with are: eSentire, IGI Cybersecurity, Go To, Threat Protector, TransmosisOne, Nord Security, Nexon Security, & Stickley On Security.
Cloud Admin - Many organisations have rapidly embraced cloud platforms, however there is often technology overlap and unnecessary costs associated with expedient decisions, especially when the line of business has committed to SaaS platforms circumventing the IT department. Using a mix of technology and consulting services, we can identify overlaps and reconcile costs using cloud economics approaches and perform maturity assessments to ensure the business is tracking in the right direction. The vendors we work with are: PTP Consulting Group, & Snow Software.
Third Party Token Servers - As a business, the use and storage of a customer's Personally Identifiable Information (PII) is desirable and is sometimes required by law to perform a 100 point identity check. However, if this data is not sufficiently protected, it can lead to significant reputational and financial damage if your systems are compromised. Therefore, you need to "Tokenise" the data, just like Apple and Google do for credit card transactions. Consequently you can easily use the data for business purposes, but if you are hacked; then the data is meaningless garbage to anyone else outside your organisation. The key vendor we work with in this space is: TokenEx.
Unified Communications (UCaaS) - The deployment of internet based telephony dramatically reduces the cost of phone calls and associated infrastructure such as on premise PBX's, frequently you can even re-use exisiting digital handsets. In addition, UCaaS improves the flexibility of business communication by seamlessly integrating one platform for all calls, messaging, video conferencing, webinars, softphones and meeting room activities. The vendors we work with are: Zoom, Go To, RingCentral, 8x8, Mitel, Vonage, TalkDesk & Avaya.
Unified Contact Centre (CCaaS) - Just as internet based telephony (UCaaS) is used for general business communications, these systems allow for additional modules to support call centre applications to improve customer service, help desk services and overall customer experience. This platform offers a unified inbound capability using voice, messaging, or email according to the wishes of the customer. The vendors we work with are: Zoom, Go To, RingCentral, 8x8, Mitel, TalkDesk, Avaya, & NICE.
Backup & Recovery (BUaaS) - The need to manage the backup and retention of emails and important business documents has not disappeared just because cloud applications are being used. Typically cloud based email system such as MS365 have retention periods of 60 days, meaning that if you need to recover an email from an ex-employee, or recover documents that have accidentally being deleted or lost, then you need a cloud based backup service. This may be required to support good business practice, or it may be required by legislation. The vendor we work with is: iLand.
Password Management - Strong passwords are the first line of defence against cyberattacks. Unfortunately, employees often reuse weak passwords, sometimes they will have over 100+ accounts to get their work done. But it can be difficult to memorise a secure password; one that is at over 8 characters long, made up of a unique mix of lower and upper case letters, symbols, and numbers. A password manager makes it easy for employees to create strong, unique passwords including a built-in password generator, plus manage and access their passwords across all their devices and browsers. The key vendor we work with is: LastPass.
Protection from Cyber-Security & Ransomeware Attacks - Cyber attackers have the advantage, they only need to be right one time, therefore you need to outmanoeuvre even the most sophisticated attackers. Armed with unique intelligence and a complete picture of your IT environment, a 24/7 managed SOC (Security Operations Centre) is personally dedicated to protecting your business and shutting down threats with potential to disrupt your business. In addition, to email and end point protection, there is also the availability of integrated cyber liability insurance. The vendors we work with are: eSentire, IGI Cybersecurity, Go To, Threat Protector, TransmosisOne, Nord Security, Nexon Security, & Stickley On Security.
Cloud Admin - Many organisations have rapidly embraced cloud platforms, however there is often technology overlap and unnecessary costs associated with expedient decisions, especially when the line of business has committed to SaaS platforms circumventing the IT department. Using a mix of technology and consulting services, we can identify overlaps and reconcile costs using cloud economics approaches and perform maturity assessments to ensure the business is tracking in the right direction. The vendors we work with are: PTP Consulting Group, & Snow Software.